The Support Agreement Template UK is offered in multiple formats including PDF, Word, and Google Docs, featuring customizable and printable examples.
Support Agreement Template UK Editable – PrintableSample
Support Agreement Template UK 1. Client Information 2. Service Provider Information 3. Agreement Details 4. Scope of Services 5. Client Responsibilities 6. Provider Responsibilities 7. Support Hours 8. Payment Terms 9. Confidentiality and Data Protection 10. Termination Clauses 11. Disclaimer of Liability 12. Signatures and Agreement 13. Declaration and Signatures
PDF
WORD
Examples
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Support Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This agreement sets forth the terms and conditions under which [Name of the Support Provider] will provide support services to [Name of the Client], commencing on [Start Date].
The Provider will perform the following support services: [List specific services such as technical support, software maintenance, and user training].
The Provider guarantees a response time of [Response Time] for support requests and commences resolution efforts within [Resolution Time].
The Client agrees to pay the Provider a total of [Amount] for support services, with payments due on [Payment Schedule, e.g., monthly or annual].
This agreement may be terminated by either party with [Notice Period, e.g., 30 days] written notice. Grounds for termination include breach of contract or lack of service performance.
The Provider agrees to keep all Client information confidential and will not disclose it to third parties without prior written approval.
The Provider’s liability under this agreement shall be limited to the amount of fees paid by the Client for the services rendered.
This agreement shall be governed by the laws of [Jurisdiction, e.g., England and Wales].
[Signature of the Client]
[Name of the Client]
[Signature of the Support Provider]
[Name of the Support Provider]
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Support Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This agreement details the responsibilities and expectations for ongoing support services to ensure efficient operation and troubleshooting.
The Provider will provide the following services: [Detailed list of services, e.g., remote assistance, system upgrades, and troubleshooting support].
The Client agrees to the following payment structure: [Specify amount, frequency, and details about any additional fees].
The agreement can be terminated by either party with [Notice Period] written notice under the following conditions: [Specify any conditions applicable].
Both parties agree to comply with all relevant data protection laws, including the GDPR.
Any disputes arising from this agreement will first be attempted to resolve through mediation before pursuing legal action.
[Signature of the Client]
[Name of the Client]
[Signature of the Support Provider]
[Name of the Support Provider]
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